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Unit 10

Situation Questions: Choosing the Right Expression

questions 66–70 · functions & polite language
What Do Situation Questions Look Like?

Each question describes a short situation in English and ends with a phrase such as You say: or You tell him:. You must choose the sentence that a speaker would most naturally and appropriately say in that situation.

Most wrong options are perfectly correct English sentences. They are wrong because they perform a different function (for example, they complain instead of apologise) or they do not fit who you are talking to.

Five-Step Tactic
  • 1. Read the end first. The last sentence of the situation tells you the function: you want to apologise / refuse politely / give advice / warn him.
  • 2. Identify the listener. A manager, a teacher or a stranger requires polite, indirect language; a close friend allows a more informal tone.
  • 3. Check the time. Is the action in the past (an apology for what happened), now, or in the future (an invitation, a plan)?
  • 4. Eliminate options with the wrong function, even if they are polite and contain words from the situation.
  • 5. Beware of rude or extreme options. ÖSYM almost always expects the polite, constructive answer.
Language Functions and Typical Expressions
FunctionTypical expressions
ApologisingI'm terribly sorry for… · I apologise for… · I didn't mean to…
Complaining politelyI'm afraid there's a problem with… · Excuse me, I think there's been a mistake.
RequestingWould you mind …-ing? · Could you possibly…? · Would it be possible to…?
SuggestingWhy don't we…? · How about …-ing? · Shall we…? · Let's…
Refusing politelyI'd love to, but… · I'm afraid I can't… · Thanks for asking, but…
Offering helpWould you like me to…? · Let me… · Shall I…?
Giving adviceIf I were you, I'd… · You should… · Why don't you…?
WarningYou'd better not… · Be careful! · Watch out!
EncouragingDon't give up! · You can do it. · I'm sure you'll…
CongratulatingCongratulations on…! · Well done! · You really deserve it.
Asking for permissionMay I…? · Do you mind if I…? · Is it all right if I…?
Expressing sympathyI'm so sorry to hear that. · That must be really hard.
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