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Unit 10
Situation Questions: Choosing the Right Expression
questions 66–70 · functions & polite language
What Do Situation Questions Look Like?
Each question describes a short situation in English and ends with a phrase such as You say: or You tell him:. You must choose the sentence that a speaker would most naturally and appropriately say in that situation.
Most wrong options are perfectly correct English sentences. They are wrong because they perform a different function (for example, they complain instead of apologise) or they do not fit who you are talking to.
Five-Step Tactic
- 1. Read the end first. The last sentence of the situation tells you the function: you want to apologise / refuse politely / give advice / warn him.
- 2. Identify the listener. A manager, a teacher or a stranger requires polite, indirect language; a close friend allows a more informal tone.
- 3. Check the time. Is the action in the past (an apology for what happened), now, or in the future (an invitation, a plan)?
- 4. Eliminate options with the wrong function, even if they are polite and contain words from the situation.
- 5. Beware of rude or extreme options. ÖSYM almost always expects the polite, constructive answer.
Language Functions and Typical Expressions
| Function | Typical expressions |
|---|---|
| Apologising | I'm terribly sorry for… · I apologise for… · I didn't mean to… |
| Complaining politely | I'm afraid there's a problem with… · Excuse me, I think there's been a mistake. |
| Requesting | Would you mind …-ing? · Could you possibly…? · Would it be possible to…? |
| Suggesting | Why don't we…? · How about …-ing? · Shall we…? · Let's… |
| Refusing politely | I'd love to, but… · I'm afraid I can't… · Thanks for asking, but… |
| Offering help | Would you like me to…? · Let me… · Shall I…? |
| Giving advice | If I were you, I'd… · You should… · Why don't you…? |
| Warning | You'd better not… · Be careful! · Watch out! |
| Encouraging | Don't give up! · You can do it. · I'm sure you'll… |
| Congratulating | Congratulations on…! · Well done! · You really deserve it. |
| Asking for permission | May I…? · Do you mind if I…? · Is it all right if I…? |
| Expressing sympathy | I'm so sorry to hear that. · That must be really hard. |